Montreal Customer Service Rep: Earn $42,000 & Help Businesses Thrive (TELUS Intl.)

TELUS International is seeking passionate and customer-centric individuals to join their team as Customer Service Representatives (CSRs) in their Montreal office. As a CSR, you will assist users on their major multinational retail e-commerce platform, ensuring they receive prompt, thorough, and compelling solutions to enhance their business success.

Responsibilities

• Provide platform users with prompt, comprehensive solutions and product/service recommendations through diverse channels (chat, email, phone), ensuring they receive top-quality care and attention for a variety of transactions.
• Troubleshoot technical issues, offering concise guidance to platform users through multiple channels for swift issue resolution enabling their business growth.
• Participate in enhancing the ongoing development of their knowledge base, ensuring the maintenance of current and user-friendly resources for the ultimate benefit of their platform users.
• Explain solutions in uncomplicated language that all platform users, regardless of technical expertise, can easily comprehend.
• Demonstrate flexibility and adaptability by working on different teams based on the needs of this platform’s users and their organization.
• Embrace changing roles and responsibilities to provide support where it is most needed.
  Stay updated on their evolving product and support offerings, services, and the latest tech, continuously expanding your expertise to efficiently assist platform users and recommend new features that can enhance their business.
• Ad hoc duties as assigned.

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Qualifications

• Six months to 1 year experience providing basic technical troubleshooting support within a call center environment.
• 1-2 years experience in an interactive customer service position where customer rapport building and offering meaningful solutions was an expectation.
• Ability to service a premium customer by exuding confidence and knowledge during all customer interactions.
• Solutions driven with effective consultative and critical thinking skills, having the ability to listen to and anticipate customers’ needs, in turn offering confident recommendations.
• Fluent in English (C1 level: Excellent grammar, enunciation, pronunciation, syntax verbal and written skills).
• Excellent communication skills, particularly in writing with a typing speed of at least 30 WPM.
• Able to troubleshoot basic technical issues with minimal guidance while maintaining high-quality customer service standards.
• Demonstrate robust multi-tasking skills (e.g. able to manage multiple chats, document information and interact with customers simultaneously).
• Experience working with and adjusting to new technologies.
• Experience in managing relationships with internal or external stakeholders, customers, clients, or other relevant parties.
• Ability to proactively evaluate the accuracy of information and determine if it requires updates or edits.
• Proven ability to resolve problems efficiently, identify issues, search for existing solutions, and document new ones as required.
• Ability to interact with customers and co-workers from diverse backgrounds, demonstrating cultural sensitivity and awareness of customs, traditions, and communication styles to provide inclusive and personalized support.
• Ability to take initiative and execute plans quickly with general supervision.
• Demonstrate a genuine passion for learning, waking up each day excited to acquire new knowledge.
• Ability to adapt quickly and embrace change.
• Ability to pass a background check which may include federal fingerprinting and security clearance.
• The flexibility to work any shift assigned, including training shifts, between the hours of operations of 5:00 am to 12:00 am ET, Monday through Sunday. Shifts will be full-time, so weekend and evening availability is required.

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Benefits

• Competitive salary of $42,000 (CAD)
• Comprehensive benefits package including health, dental, vision, and life insurance
• Paid time off for vacation, sick leave, and holidays
• Employee assistance program
• Opportunities for professional development and training
• A supportive and collaborative work environment

Why Join TELUS International?

At TELUS International, they are committed to creating a diverse and inclusive workplace where everyone can thrive. This company offers a competitive compensation and benefits package and opportunities for professional development and growth. They are also proud to be a values-driven organization that puts its customers and communities first.

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Location

• Montreal, Canada

How to Apply?

If you are interested in applying for a Customer Service Representative (CSRS) career. You need to find the post on the Telus recruitment position and apply or simply you need to click on the below and apply.

Apply Here

Additional Information

• This is a full-time, on-site position.
• Remote work opportunities are not available.
• Knowledge of English is required for this position.
• TELUS International is an equal opportunity employer committed to creating a diverse and inclusive workplace.

TELUS is looking forward to hearing from you!